Help center

How can we help?

Guides for setting up your patch, tracking what changes, and getting your team ready for Sunday.

Getting started

Getting started with PatchFlow

How to set up your organization, add your first venue, and create your first service.

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Setting up your audio patch

How to add inputs, set channel numbers, snake assignments, and mic models.

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Inviting your team

How to invite engineers and viewers to your organization.

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Understanding roles

Owner, Admin, Engineer, and Viewer — what each role can do.

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Services and change tracking

Creating a service

How to create a new service from scratch or from a template.

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Understanding change tracking

How PatchFlow compares each service against your normal setup and shows what’s different.

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The service day view

The mobile-friendly Sunday morning brief showing changes, checks, and setup notes.

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Sharing a service with your team

How to generate a share link that gives read-only access to your full service without requiring an account.

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Audio

Importing a patch sheet

How to import an existing patch sheet from a PDF or CSV file.

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Audio labels and QR codes

How to print labels for your snake inputs with QR codes that link to PatchFlow.

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Copying the briefing

How to copy a plain-text change summary to share with your team via Slack or text.

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Lighting

Setting up your lighting patch

How to add fixtures, assign DMX addresses, and organize universes.

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The lighting plot

How to place fixtures on the stage plot and read the visual layout.

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Stage

Setting up your stage layout

How to place instruments and infrastructure on the stage canvas.

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Connecting stage positions to your patch

How to link stage positions to audio inputs and see cable routing.

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Network

The network reference page

How to document IP addresses, subnets, and device information for your entire network.

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Adding devices to your network

How to add manually documented devices like producer computers and network switches.

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Equipment

Reporting equipment issues

How to report a known issue with a piece of gear so your team is aware.

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Patch checkpoints

How to save and restore your master patch state in case of accidental changes.

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Equipment photos

How to attach a reference photo to an input, fixture, or device.

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Account and settings

Changing your workspace type

How to change between Church, Touring, Production Company, and other workspace types.

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Managing your team

How to invite members, change roles, and remove people from your organization.

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Still have questions?

Contact us at [email protected]

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